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Adobe Fresco Why the buttons don't work??

New Here ,
Oct 22, 2023 Oct 22, 2023

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Hi! I installed Adobe Fresco and something seems to be wrong.

The toolbar buttons don't work well. I can just click on a tool but no window opens.

For example, I select the pixel brushes and there is no window open, so I'm stuck with the first default paintbrush, and I can't change it.

The color selection button doesn't work either and in fact all the buttons I circled with a red pen in the added image below don't work.

why is it happenin? I circled with a green pen the buttons that do work. 

I'll be glad to get a help and solve this problem so I'll can finally start draw

Thanks!

TOPICS
Activation installation and billing , Device , How-to , Performance , Tools

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi @Koleta,

 

Thank you for reaching out, and I'm sorry to hear about the trouble you're experiencing with Adobe Fresco.

To address this issue, I recommend the following steps:

  • Update to Version 5.2: Make sure you have the latest version of Adobe Fresco installed on your device. As of now, version 5.2 has been released, and updating to the latest version may resolve the problems you're encountering. Check your App Store/ Creative Cloud Desktop app for updates and install the latest version if available.

  • Restart Your Device: After updating, restart your device. This can help clear any temporary glitches and ensure the changes take effect.

  • Check Toolbar Buttons: Once you've updated and restarted your device, check if the toolbar buttons are functioning correctly.

 

If the issue persists, please provide additional details, such as the make and model of your device, the operating system version, and any specific steps you take before encountering the problem.

 

If you continue to face difficulties even after updating to version 5.2, please let us know, and we'll explore further solutions to ensure you can start drawing without any hindrance.

 

Thank you for your patience, and we're here to assist you.

 

Best regards,

Anshul Saini

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Hi

I have the same problem.

i'm using version 5.01 and cant update to version 5.2

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hello plia248577032il4,

 

Thank you for reaching out with the issue you're facing in Adobe Fresco. If you're experiencing problems with buttons not working, it could be related to various factors. Here are a few steps to troubleshoot:

  • Try running Adobe Fresco in Safe Mode on your device. This will help determine if the issue is related to third-party applications or system configurations.
  • Update your graphics drivers to the latest version. Outdated or incompatible graphics drivers can sometimes cause issues.

 

After trying these steps, if the problem still exists, please provide more information about your device (CPU, GPU, RAM) and operating system.

 

Best,

Anshul Saini

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New Here ,
Feb 26, 2024 Feb 26, 2024

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All solutions did not work for me!!! , what should I do?

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New Here ,
Feb 28, 2024 Feb 28, 2024

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LATEST

I also have the same problem at my pc. im using windows 11
the buttons dont work! 

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