App Crashes after opening a project

[Destiny Knot]

Having trouble with Adobe Fresco where after opening a project in the app, the app appears to crash after around 30 seconds to 3 minutes. This happens with all projects. I have deleted the app and redownloaded the app which resulted in a lot of lost work in order to solve the issue but had no luck. I Also restarted my iPad and redownloaded the app but it continues to happen. It started about a week ago. Any help would be amazing!

[Sjaani]

Have you been successfully using Fresco up until a recent update or is this the first time you've installed it and it started to happen after a few projects?

[Destiny Knot]

Hi I've been using fresco with no crashing issues since jan 2022 up until about august 29 this year. The same issue is happening when I log into fresco with my phone so I believe it might be an account related issue.

[Anubhav M]

Hello Destiny Knot,

Sorry to hear about this experience. Could you please share a few more details like:

The exact version of the OS and Fresco, and the Device Make & Model

Does it seem to crash after performing a particular action, or was it random?
Is your email ID the same on this community & Fresco? If not, please share your Fresco email ID with me via DM.

Share the crash report by following these steps:
1. Got to Settings > Privacy > Analytics & Improvements > Analytics Data
2. Locate the log for your app. The log name starts with <AppBinaryName>_<DateTime> for crash reports, or JetsamEvent_<DateTime>.
3. Scroll down and select the JestsamEvent log for the date & time when this crash happened.
4. Tap the Share icon, and click Save to file.
5. Select Creative Cloud and Save.
6. Share the download link of this crash/log file from https://assets.adobe.com/files and paste it here.

Looking forward to your response.

Thanks,

Anubhav

[Destiny Knot]

Hi Anubhav I have sent you a private DM regarding these details.

[Anubhav M]

Hello @Destiny Knot,

Sorry for the delayed response. Would you mind checking if the issue persists with the latest version of Fresco?
Looking forward to your response.

Thanks,

Anubhav

[DaveJCummings]

How much storage do you have on your device and how much free space do you have? Sometimes when storage is almost full, you might have issues

[Destiny Knot]

My storage is 115GB / 256GB. It used to be more maybe around 220GB because of a storage bug with adobe sketch (the older version). I deleted it and the problem keeps occurring. Keep in mind fresco was working with '220GB' of storage before this