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App keeps crashing when I try to add motion/ animate

New Here ,
Jan 06, 2024 Jan 06, 2024

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Every time I try to add motion/ animate the app crashes. The whole app freezes and I can't move anything,  it removes some of my frames, or it completely ruins my frames with glitched squares. I don't know what to do.

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2024 Jan 15, 2024

Hello @Gerd23053585vgzl,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Fresco, device make/model, details about your workflow, and a screen recording of the problem (https://adobe.ly/4b00sH6), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hello @Isabella32420372o4yb,

 

I'm sorry to hear about the issues you're facing. To better assist you, could you please provide more details? Specifically, confirm the version of Fresco you're using, your device's make and model, and the operating system version. Additionally, let me know if you see the crash reporter (Windows only).

 

This information will help us further investigate the issue and provide more targeted assistance.

 

Best,

Anshul Saini

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New Here ,
Jan 14, 2024 Jan 14, 2024

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I see the same thing.

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Hello @Gerd23053585vgzl,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Fresco, device make/model, details about your workflow, and a screen recording of the problem (https://adobe.ly/4b00sH6), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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