Cannot Rollback to Previous Versions

[metet86302044]

Hello,

I cannot rollback to previous Fresco Versions on my Windows 11 device. (Surface pro 9)

Currently there is a pen lag problem with 5.5 version. I would like to rollback to previous version but simply there is no option to rollback.

I already clicked the 3 dot next to fresco app on adobe creative cloud. I don't see any way to install previous versions.

Please help.

Best,

[Anubhav M]

Hello @metet86302044,

Thanks for reaching out. Would you mind reverting to the previous version of Fresco from the Creative Cloud Desktop app (https://adobe.ly/3WEmXwu) to check if it helps?


Looking forward to hearing from you.

Thanks,

Anubhav

[Darin299940605l8z]

I have a similar issue and I do not have the option of "other verions"

[metet86302044]

Hello,

Did you check the screenshot I just provided? They are from Creative cloud desktop app.

I did reinstall from scratch and its still the same. There is no previous version available to install.

Best,

Mete

[Pestonio]

Agree with other posts: there is no option to roll back to other versions of Fresco in the CC Desktop App... I am also hit with the Surface Pen bug that causes significant lag - ideally this bug, and the aparent lack of ability to revert to a previous version should be fixed

[Anubhav M]

Hello @Pestonio,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3VdVijY) and select the chat button in the lower-right corner of the page. That way, we can help troubleshoot faster.

Thanks,

Anubhav