Cannot update to Fresco 3.4.2 on Windows 10 PC

[nordicspy]

Hello,

The Creative Cloud Desktop app shows that the Fresco 3.4.2 update is available.

However, nothing happens when I click the update button. Other updates launch without a problem.

How to fix this?

[johnatanmoran]

Same here!

[PompaDaddy]

Experiencing the same issue. Reinstalling the program is probably the best fix.

[marcop80955494]

Same here: neither from the Creative Cloud app, nor from the web 

[Rohit Guglani]

Hello Everyone,

Are you still facing the issue, if yes kindly share the logs from your system (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) 

Regards,

Rohit

[marcop80955494]

Yes, the problem is still present, I've uploaded the log, thanks

[marcop80955494]

Sorry, the log name: AdobeLogs_20220321_092054_777-win-GS [dot] zxp

[Kathi5E7B]

same here... log-file: AdobeLogs_20220323_044854_094-win-GS(dot)zxp

[wabre]

same here ...

[RohitGuglani · Accepted solution]

Hello @nordicspy, @wabre, @Kathi5E7B, @marcop80955494, @PompaDaddy 

We have fixed the issue, kindly do following steps:

1. Open Adobe Creative Cloud

2. Click on Check for updates

3. Install Adobe Fresco 3.4.2 update.

Please ensure you are doing check for updates before updating. Let us know if you are still facing the issue. 

Regards,

Rohit