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constant crashes on Windows 11 Fresco, 5.5.5 - please take care of Windows users!!!

Community Expert ,
Mar 10, 2025 Mar 10, 2025

 

The PC Version of Fresco seems to have more crashes than usual. I am used to drawing slower on my devices to allow Fresco to catch up, but now the crashes are happening more than usual.
I am on the latest version of Fresco on the Surface Pro 11 and on the ASUS Zenbook Duo. Here is a clip of Fresco crashing twice within 10 mins during my stream.


Around the 24 min mark. https://www.youtube.com/live/wajlx1Hsu8c?si=Z9k6_JgUxnvkG99T&t=1441 
Second time at the around the 30 min mark. https://www.youtube.com/live/wajlx1Hsu8c?si=mLLeH0bZKlziAO0T&t=1871

 

I know Fresco on Snapdragon is missing a few features and may be unstable one year after the release of the new Surface, but the ASUS is an Intel Ultra 7 at Best Performance under the Power Mode settings and that it the device that crashed today, two times in less than 10 minutes.
It’s hard to brag on Fresco when the windows version is frustrating to draw with.

 

ASUS Zenbook Duo
Intel Core Ultra 7 3.80 Ghz
32 GB RAM
1TB
Fresco 5.5.5

 

TOPICS
Device , Performance
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Adobe Employee ,
Mar 10, 2025 Mar 10, 2025
LATEST

Hello @dacreativegenius,

Would you mind checking for any pending OS updates and installing them (https://adobe.ly/4hnluS0) to check if it helps?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4itSGsk) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/4ij1JfG). If yes, please try resetting Fresco (https://adobe.ly/3FjAMKr...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3FsBQLQ) so we can check it with the team.

 

Looking forward to hearing from you.

 

Anubhav

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