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Crash when trying to animate - Adobe fresco 3.0.1

Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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Hi, Fresco keep crashing when I try to use the new feature to animate my art. 
I'm using a surface book 2 with a gtx 1060, on adobe fresco 3.0.1
(I tried on both graphics cards intel et nvidia, my drivers are on date, tried to install fresco twice, still doesn't work.)

Btw, this version seems to be unstable, sometimes it crash randomly 

Please help, I want to animate potatoe drawings

 

ps: sorry my english is bad, i'm french  

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Device , Performance

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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NB: i'm on a fresh new windows 11 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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ع اعاحهدل

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Thanks for confirmng, Tom! I would request if you could please share the DxDiag file as mentioned above. 

 

Regards!

 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

We are sorry about the crashing! There could be multiple reasons behind these crashes, which we are trying to identify. Please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Thanks for your answer, 
here it is : 

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Thanks for sharing the file. I have checked, and it seems both Intel and Nvidia Graphic Card drives are out of date. You may update them.

Intel (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html)

Nvidia Game Ready Drivers (https://www.nvidia.com/en-in/drivers/results/183365/)
or (Test between these two and see which one works better)

Nvidia Studio Drivers (https://www.nvidia.com/en-in/drivers/results/183580/)

 

After updating the drivers, you may try the following steps and see if that helps:

1. Open the "Nvidia Control Panel."
2. Select "Manage 3D Settings" under 3D Settings.
3. Click on the "Program Settings" tab > "select a program to customize" > Fresco > Select the preferred graphics processor for this program > Integrated/ High Permonce/Global settings. Check one by one in which Fresco runs fine.

 

I hope it helps!

 

Regards,

Anshul Saini

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Community Beginner ,
Feb 11, 2022 Feb 11, 2022

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LATEST

Hi Tom!

 

Like you, I've been struggling with this issue with increasing frustration.

I have a fancy Surface Book 2. I've been enjoying Fresco.

Then, as soon as I try to use the animation features, the thing crashes on me.

EVERY. SINGLE. TIME.

 

I've sent countless crash reports to Adobe (no response).

I even went through all of the steps described or alluded to in this thread.

I disabled the Driver Signature Verification in order to update the Intel and NVidia Graphics drivers to the most current version

(This is more a Microsoft complaint...why are they neglecting Surface Book users?!).

Still, no changes. Launch Fresco, activate animation, and within ten seconds, the app crashes.

 

I then spent hours digging through log files, watched the crashes in realtime through the Event Viewer...

Finally, I found the solution...

 

Step 1:

Launch the Windows Settings App.

In there, click the Apps Menu on the left...

You'll get a list of all the applications on your Surface.

Scroll down until you find Adobe Fresco.

Then, using the vertical ellipse (...), choose

"Advanced Options."

SettingsStep01_Apps.jpgexpand image

Step 2:

Within the "Advanced Options" menu you should see the following:

SettingsStep02_Fresco.jpgexpand image

Scroll down until you get to a section called "Reset."

Once you're there, click the button called "Repair."

It'll show you a blue progress bar filling in from left to right.

Then, when it's done, you get a checkmark.

SettingsStep03_Repair.jpgexpand image

Once you've done this, Adobe Fresco works as it's supposed to.

At least it did for me.

 

Somehow, I get the feeling that not one single person in Adobe tech support has been given a Microsoft Surface Book in order to perform appropriate QA or troubleshooting...because this was so insanely simple that I feel ashamed of myself for not knowing this option existed.

Though, as a creative professional who has used Adobe products for decades at this point, it's not my job to know how to resolve these kind of technical issues. Though, part of my job is to use this software while producing good work.

 

To say that I'm frsutrated that nobody at Adobe suggested this solution MONTHS ago is an understatement.

 

That said, I hope this works for you as well, Tom!

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