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Cursor is always a star icon

Participant ,
Nov 14, 2020 Nov 14, 2020

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I am using Fresco on a Microsoft Surface Pro 6.

 

No matter what brush I choose, or what cursor settings I choose, the cursor always looks like a star icon, like this:

Clipboard16.jpg

This icon obscures where the actual point for drawing will be, making it hard to draw an accurately positioned line.

 

I believe this is the same icon used when the program has not yet completed processing a task, so this might be a memory or performance issue.

 

I have reported this as a bug to Adobe, but I'm also posting it here in hopes that maybe someone has encountered this and perhaps solved it.

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Device , Performance , Tools

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correct answers 1 Correct answer

Community Expert , Nov 16, 2020 Nov 16, 2020

There's a couple of conversations similar to this already.
Perhaps add your comment to this discussion Windows cursor in Fresco

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Community Expert ,
Nov 16, 2020 Nov 16, 2020

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There's a couple of conversations similar to this already.
Perhaps add your comment to this discussion Windows cursor in Fresco

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Participant ,
Nov 18, 2020 Nov 18, 2020

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Thanks for responding. I've added a comment to the thread as you've suggested.

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Explorer ,
Oct 06, 2024 Oct 06, 2024

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is it solved yet? App is nice but its unusable when seeing this cursor all the time

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Adobe Employee ,
Oct 07, 2024 Oct 07, 2024

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Hi @sbn85!

 

Unfortunately, the issue with the star icon cursor hasn’t been resolved in the current version. The product team is actively working on a fix, and it should be available with the next Windows update. However, there is no specific ETA for when that update will be released. Hang tight, and we’ll keep you posted once it’s available!

Best,
Anshul Saini

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New Here ,
Dec 24, 2024 Dec 24, 2024

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December 2024 and it's still not fixed. Trying to use this program on a PC and it's so difficult to use without the brush stamp preview on my drawing screen tablet. It worked for about 1 day when I first installed the program a couple of days ago, but it quit working and I can't get it back, rendering this program next to impossible to use with any kind of accuracy, super frustrating. 

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Explorer ,
Dec 25, 2024 Dec 25, 2024

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At Adobe they dont care about it which is ridiculus 😉 I contacted support and apperently it's default cursor in program ¯\_(ツ)_/¯ who thought it's good idea ¯\_(ツ)_/¯ when it will be solved? ¯\_(ツ)_/¯ is it even problem for anyone ? ¯\_(ツ)_/¯ people don't use app because it's clearly unusable for drawing ¯\_(ツ)_/¯

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