Fresco Compatibility

Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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In Creative Cloud Desktop, the Fresco app says "Not Compatible."

I could not find any helpful information on the Adobe website. Can anyone tell me what is the problem?

 

1) HP Z420 Workstation

Device name HP-Z420
Processor Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID 93A9EEB6-2960-4D83-BF8B-3B1ED0AA887E
Product ID 00330-80000-00000-AA193
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

2) Graphics CPU

AMD FirePro W7000

Radeon Pro Software Version: 20.Q4 (Latest version)

 

3) Windows OS

Edition Windows 10 Pro
Version 20H2
Installed on ‎2020-‎07-‎25
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

 

Please advise. Thanks in advance!

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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Best place to check for compatibility is on the System Requirements page.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Thank you for your reply!

 

I had already checked the System Requirements page before posting my question. The information on this page did not help me understand why the Fresco app says "Not Compatible" in the Creative Cloud Desktop app. Therefore, I am hoping someone can provide information/insight beyond what is provided on the System Requirements page (which is why I included the details of my system).

 

Any help would be greatly appreciated!

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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Update to my system configuration:

Device name HP-Z420
Processor Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID 93A9EEB6-2960-4D83-BF8B-3B1ED0AA887E
Product ID 00330-80000-00000-AA193
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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