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Fresco crashed on startup

Community Beginner ,
Mar 26, 2023 Mar 26, 2023

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Fresco in my system crashes on startup, repeatedly.  I have a really powerful system that runs Windows 11 Pro-64bit with the latest Alder Lake I9 processor and 64GB of DDR5.  Windows 11 has been updated recently to the very recent version.  All drivers are working fine and so do all the other Creative programs.  I have uninstalled and installed the program various times, I have updated the Wacom drivers but nothing seems to help.  I know that there are lots of reports of similar problems here, but I have not seen a single credible solution to the problem.

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Adobe Employee ,
Apr 14, 2023 Apr 14, 2023

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Hello @adretzios,

 

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

 

Thanks,

Anubhav

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