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Fresco Crashes on Launch, 4.70 and 4.71

New Here ,
Aug 03, 2023 Aug 03, 2023

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When I open Fresco, it shows me the home screen, but as soon as I try to go further (create new file, open file, etc.) the program crashes. This is with 4.70 and 4.71.  And I am running Windows 11.

 

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New Here ,
Aug 03, 2023 Aug 03, 2023

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I have uninstalled/reinstalled already, and my CC software and Fresco are both up to date.

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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Sometimes signing out of the Creative Cloud then signing back in will help.

Other than that have you checked the system requirements to make sure your system has what it needs? Since it running Win11 it should but sometimes it is work checking.

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Adobe Employee ,
Aug 31, 2023 Aug 31, 2023

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Hi @DeadPoet82,

 

Sorry for the delayed response. I'm here to assist you in resolving this matter. Would you mind updating to v4.8 and let us know if that helps? If not, then to better understand and address the issue, would you mind sharing the crash report via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) or any error messages that you receive when Fresco crashes? These logs can provide valuable insights into what might be causing the crashes and help us diagnose the problem more effectively. Also, does a crash happen after loading documents pop-up on launch or while creating a new document or opening an existing document?

 

I'm here to support you throughout this process, and together, we'll work toward resolving the issue so you can continue using Fresco smoothly.

 

Best regards,
Anshul Saini

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