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Fresco deleted a file

New Here ,
Nov 23, 2020 Nov 23, 2020

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I have a document missing from a few weeks ago. I thought maybe I accidentally deleted it, but I checked the deleted files and it's not there. Anyone else have this issue? I've checked my assets on my Adobe account and I don’t see it there either. Everything else is still there though. Did Fresco just eat my file???

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Yikes I hope it can be recovered. For something like this I would use the direct email address to the fresco team. You can find it in the help area of Fresco and use the direct link to Report a bug. (frescohelp at adobe dot com)

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New Here ,
Nov 25, 2020 Nov 25, 2020

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The same thing happen to me. I had two files I was working on from a month or so back and they are just gone.  I have older files and newer files mixed in. It just seems random the two I lost. There is no sign of them at all. 

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi TLESB.

 

Someone just brought your post to my attention and I'm concerned about your missing drawing. 

 

Please contact me through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) so I can see all of the device/app information that auto-populates the email and begin the process of looking into this.

 

Sue. 

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Yes, something similar just happened to me on the iPad version of Fresco. I deleted one document and that caused the one next to it to disappear too. Neither of them appear in the Deleted tab.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Same here I just came back to my document being wiped clean. The doc history was empty too.

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New Here ,
Apr 20, 2021 Apr 20, 2021

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Yeah - hoping someone somewhere found a solution - I can't find the doc local on ipad or in version history on cloud, yet the original item with one or two layers of rough work is there - along with an identical doc with the name "mylostpainting conflict" - - the "conflict" is added apparently by Adobe in the cloud storage location.

 

I usually save local and cloud versions and was working on a painting for weeks - then a couple of days ago I opened Fresco and poof - just completely gone. No sign of it anywhere beyond the near useless early draft with almost no work showing as complete.

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New Here ,
Apr 20, 2021 Apr 20, 2021

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UPDATE: It was user error, of a sort. But maybe helpful if someone is in a similar situation - recently I got a new work subscription to Adobe Creative Suite - and the email I'd previously used to log into Adobe, was applied to the new account - now with a separate upgraded id -- but at some point I must have logged in with old credentials - and my secondary email (Google in my case) became associated with that session and saved a copy - so if like me you're 100% positive you saved and saved as and saved again, it might be worth logging out and back in again with other credentials - google, facebook etc. 

I didn't regain everything I believe I lost, but I did manage to capture a snapshot of about 75% - which was a HUGE relief. So log out, log in again with one of the other credential choices or an older email - although I suspect this is more common for the FB/Google process -- and see if you didn't slip down a similar crack.

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