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Fresco don't open files saved in the cloud

New Here ,
Mar 20, 2024 Mar 20, 2024

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Good morning. Lately I've been having problems with sync in Creative Cloud. First of all, I can't open my files saved in the cloud. They are all in .PSDC but for some reason Adobe Fresco cannot open them. Is like this format isn't compatible but I don't understad why a program save automatically files in a format that cannot open it. This have never happened to me before. Besides this, now the files doesn't sync in the cloud and when I try to a save a copy and recover it, it give me an error saying that it cannot save a copy and of course I can't open it. So I don't know what is happening, this is a problem for me because I have files to finish for this week  and idk why is happening. I'll wait an answer and thanks in advance.

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Syncing & Storage

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hello @Nullsifú349757867siu,

We understand that encountering technical issues can be frustrating. Would you mind creating a duplicate of the file you're having trouble with to check if it helps?

If the problem persists, kindly share a link to a sample cloud document (https://adobe.ly/3Tuc2T9) so we can check it on our end.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Hi! Thanks for your answer. I have this problem with all of my files in the cloud, I found a way to have access but it doesn't resolve my problem. Now im exporting from creative cloud app the files in PSD format and opening them in fresco, but I still don't understand why Fresco doesn't open PSDC files but it save them in that format automatically in the cloud. I share you a link from one of my files https://photoshop.adobe.com/id/urn:aaid:sc:EU:b9a128aa-b527-4e59-984a-e5b3d788054f

I hope this could help to know why is this happening. By the way, there are some files that doesn't sync yet. Thanks for all your help.

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Nullsifú349757867siu,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Nullsifú349757867siu,

I was able to open the link to access the file but could not save a copy. Would you mind enabling the option under link settings and re-share the document (https://adobe.ly/49sqnpf) so that I can check it with the team?


Looking forward to hearing from you.

Thanks,
Anubhav

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Hi again! I had the "save a copy" option enable, but anyways I share again the link. By the way, right now the new files that I create in Fresco can be open by clicking them in the cloud, I don't know what happened and why from one day to other I don't have that problem with new files, only with files between 28 february to 22 march more or less, however, the file in the link is one of those that cannot be open. Thanks for all the help.

https://photoshop.adobe.com/id/urn:aaid:sc:EU:b9a128aa-b527-4e59-984a-e5b3d788054f 

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hello @Nullsifú349757867siu,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

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