Fresco hung up loading documents

[system4]

Adobe Fresco is hung up on loading documents during startup.

Tried the following:

• Relaunched using ctrl+alt+R  - not working
• Tried to collect logs using Adobe log collecting tool but the tool itself crashed (tried opening it as an admin too)

This is on a Surface Pro 7; Running on  Microsoft Windows 10 Education 10.0.18363

Kindly advise.

Kind Regards,

Nevin

[Sjaani]

Have there been any updates to the app on this device which have fixed this issue for you?

[Sheena Kaul]

Hi there,

I apologize for the delay in responding to you both here but are you still facing this issue?

Have you tried to connect through any other network to sync if that helps?

Also, please let us know the version of the app on your device.

Regards,

Sheena