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Fresco Illustration Missing Layers After Re-Opening File

New Here ,
May 12, 2020 May 12, 2020

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Hi,

 

I worked several hours on an illustraton and always saved it in-between. I started to draw the background with a brush until the app froze suddenly. I saved my illustration just before so I re-started the app. Now the file includes just three random layers of my ilustration, the majority of the layers are gone though and I can't access the latest saved version of my illustration. I tried to access my saved files in the cloud but it just displays a blank document. Is there a way to retrieve my file?

 

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Adobe Community Professional ,
Jun 01, 2020 Jun 01, 2020

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I would suggest contacting the Fresco Help team directly for something like this.

You can send them an email message directly through the app from Settings choose Help then Report a Bug.
Explain what has happened and see if there is any way they can access your original file prior to the crash.

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I ran into the same issue after trying to fill a background with a live watercolour brush. No mixing, just laying down a wash. Not sure if the issue have anything to do my document having too many layers and nested layers. I gave the app sometime and try reopening the document and also try restarting the iPad. Lost the watercolour layer and another layer with live brushes work 😞 bummer. Need to recreate now.

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Explorer ,
Jun 16, 2020 Jun 16, 2020

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Work loss and crashes of this type happens on occasion. For me, it's often a result of having too many layers. I've also had problems with files not syncing, and perhaps your file was not fully synced prior to restarting Fresco.


I've never been able to retrieve work from a file that has crashed. However, here's a few unsolicited preventative measures:

1. Duplicate your file as a backup.

2. Merge layers that don't require further editing. You can always copy layers from the backup file into your new file if needed.

3. Close the Fresco app if working in another app. I've found that losses can occur if Fresco crashes when switching between apps. This should ensure that your file has been saved.

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