Fresco installation issues

Report · Dec 27, 2024

Hi,

I've been trying to get Adobe Fresco installed for a few days but my creative cloud is reporting that my graphics card is incompatible.

I've spoken with a few agents and they have confirmed that i have the correct specs but nothing seems to be prompting the app to say its compatible. If anyone has any tips, i'd really appreciate it! Or if i actually don't have the correct specs to run this program.

My specs:

Windows 10 version 22H2.

GPU AMD Radeon R7 Graphics

CPU AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G

Software Version 2022.0802.1058.19750

Driver Version 21.09.13.02-220802a-382934C-RadeonSoftware

What i've done so far:

Updated all drivers
Reinstalled creative cloud a number of times
Completely updated my OS
Factory reset AMD software
Checked intel drivers for updated: none

Report · Dec 27, 2024

Hello @incredible_charm,

Thanks for reaching out. The AMD Radeon R7 GPU in this device only supports DirectX 12 Feature Level 12.0, which falls short of the minimum system requirements for Fresco. This is a hardware constraint and cannot be resolved through a software or driver update. I realize this is not the best situation and I apologize for any trouble this may have caused. You might consider trying to install Fresco on another computer to see if that works better.

Please don’t hesitate to contact us if you have further questions or need support. We would be glad to help.

Anubhav