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Fresco is unable to open this document. Please contact support.

New Here ,
Sep 20, 2021 Sep 20, 2021

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I keep getting this error message when trying to open Photoshop files in Fresco. Any ideas on the the problem or solution might be?

2C03AA67-FE11-412C-A9AB-BD9FB3BB3780.png

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Import , Performance

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Community Expert ,
Sep 22, 2021 Sep 22, 2021

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There are some Photoshop files which have features that Fresco doesn't like, as far as I can tell.

Best option would be to contact Support via the Report a bug feature and get direct assistance from the developers. 

It's best to use the report feature within Fresco as this will add details regarding your system as well. However the direct email is (frescohelp at adobe dot com)

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New Here ,
Nov 06, 2022 Nov 06, 2022

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I can't open a document, 

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