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Fresco keeps crashing while drawing on PC

New Here ,
Apr 06, 2024 Apr 06, 2024

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I love Adobe Fresco, but it is very frustrating when my documents crash after some time of drawing. I have tried updating creative cloud, restarting my PC, updating Fresco as well as updating my computer. I would greatly appreciate any troubleshooters. 

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hello @Rachel4857,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3PThXA0) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/4an2DUL). If yes, please try resetting Fresco (https://adobe.ly/43Oni1q...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4cQTxB2) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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