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Fresco (not compatible error)

New Here ,
Jul 22, 2022 Jul 22, 2022

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I seem to have the latest updates on all software, but Fresco is still giving me an incompatability error. What do I do? I have a microsoft surface laptop 3.

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Activation installation and billing , Device , How-to

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correct answers 1 Correct answer

Adobe Employee , Aug 30, 2022 Aug 30, 2022

Hello @franks27310042,

 

Sorry to hear about this experience and for the late response. The NVIDIA GeForce GT 730 does not support DirectX 12.1 and therefore is incompatible for use with Fresco. You can try installing Fresco on a supported system and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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Community Expert ,
Jul 24, 2022 Jul 24, 2022

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Can you check if you have DirectX 12.1 This seems to be causing the most problems with incompatibility.

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New Here ,
Aug 16, 2022 Aug 16, 2022

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I'm also having the compatibility error for installing Fresco ('not yet compatible with your graphics card') but the Geforce GT 730 and the other system components meet the minimum requirements, and it has DirectX 12.1 enabled.  Don't understand why it says it is not compatible.

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hello @franks27310042,

 

Sorry to hear about this experience and for the late response. The NVIDIA GeForce GT 730 does not support DirectX 12.1 and therefore is incompatible for use with Fresco. You can try installing Fresco on a supported system and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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