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Fresco not syncing projects

Explorer ,
Jul 07, 2020 Jul 07, 2020

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I am having problems syncing my projects from Fresco to cloud docs. The cloud says all docs are synced but when I go into my cloud docs its not there. The project is only in my recents. I want to duplicate the project but I cannot do this just from projects in recents. 

 

please help

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Community Expert ,
Jul 07, 2020 Jul 07, 2020

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How's your connectivity? Depending on how the signal is,  it can take awhile for it to update 

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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DJ. 

 

Please sign in with your Adobe ID to https://assets.adobe.com/cloud-documents to check whether the drawing shows up there. 

If it does, force-quit Fresco, restart your device, then relaunch the app. 

 

Let me know how things are going.

 

Sue.

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New Here ,
Apr 23, 2024 Apr 23, 2024

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What is it doesn't? I'm having the same problem 😞 

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hello @N4232024,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the OS/Fresco version, device make/model, and screenshots/screen recording of the problem, so we can better assist you?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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