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Fresco not syncing

New Here ,
Mar 30, 2023 Mar 30, 2023

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Fresco is not syncing. Get 'An error occurred while syncing one or more documents. Fresco will continue trying to sync.' It seems to be stuck in this state. 
I have shut down IPad and Fresco numerous times. Turn off and on WI-FI. Files aren't showing in Creative Cloud even if show green check mark in Fresco. Any solutions?

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Syncing & Storage

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hello @zeee,

 

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

 

Looking forward to your response.

 

Thanks,

Anubhav

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