Copy link to clipboard
Copied
Hi all,
I had quite a few drawings (25+) in one of my folders on my Fresco mobile app. I merely renamed the folder... And all the files inside disappeared. The folder now said "this folder is empty".
How can I retrieve all those files and why do they disappear when I rename the folder? Is it because I don't pay for a plan and am using it for free?
Urgently need help!
Copy link to clipboard
Copied
I don't think it's due to the free plan. It could be due to you renaming it. Did you check the Creative Cloud app and see if it's available there?
Copy link to clipboard
Copied
Unfortunately because I do not pay for a plan, I already maxed out my 2GB of cloud storage so it was all saved offline. Renaming a folder, in my opinion, shouldn't delete all the files inside though...