Fresco still isn't compatible with my NEW convertible laptop after trading it in 4 times

Forum|Forum|5 years ago
August 9, 2020
2 답변들
1272 조회

help...i want/need fresco so desperately! I had the HP Envey and it wouldn't work saying it wasn't compatible . So I traded it in for a newer one but still nothing so after I tried that one with no luck I went for this one=the Lenovo. Yoga and I've downloaded everything possible on the requirement page and updated and upgraded to everything I could think of and still...it says not compatible . The guy at BestBuy gave up on me and said if this one doesn't work then call Adobe and ask them what exactly do I need to do so it would work . So here I am...please help

이 주제는 답변이 닫혔습니다.

Rohit Guglani

Adobe Employee

Hello,

Kindly share dxdiag output of your system for us to look into the issue.

On your system:

Choose Start, type dxdiag in the Search text box, and then press Enter.
Note: If you receive the message "Do you want to allow DxDiag to check if your drivers are digitally signed?" click Yes.
In the DirectX Diagnostic Tool, select the Save All Information
Save the file on your PC and share it here

Regards,

Rohit