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Vilius22596418itgr
Participant
June 21, 2022
Answered

Fresco won't open after several tries

  • June 21, 2022
  • 2 replies
  • 3836 views

Hi all!

 

I installed Adobe Fresco last week on my Windows computer. However, whenever I try to open it is says ''files loading'' at first (there are no files to open, because I haven't worked with Fresco yet) and after a while, a pop-up will appear saying ''an error has occured, please restart'', after which the cycle repeats.

 

From what i read online, it could be lack of acces to cloud storage, but as far as I could tell myself, cloud storage is enabled.

 

I've tried turning the computer off-and on, updating the and and deleting the app alltogether and reinstalling it, but nothing seems to do the trick. 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Chaamundii25224301me6a,

     

    Sorry to hear about this experience and for the late response. I hope the suggestions shared by Sjaani helped resolve the problem. If not, kindly try running Fresco under a different administrator account and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

     

    Note: Marking correct for visibility.

    2 replies

    C
    Chaamundii25224301me6a
    Participant
    July 12, 2022

    I am having the same issue, it started when I clicked on the shape tool and there was a leaf shape without me selecting it after that when specifically it stopped working.

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    July 14, 2022

    From what I've seen it tends to be the graphics processor which gives the most grief.

    As per the system requirements page.
    "Intel, Nvidia, or AMD * GPU with Direct X Feature Level 12.1.

    * AMD GPU driver Radeon Software Adrenalin 2020 Edition 20.7.1, Driver Version 20.20.01.08 (Windows Driver Store Version 27.20.2001.8002) and newer is required. Visit https://www.amd.com/en/support  to download."

     

    Most specifically from the above check for DirectX 12.1

    Also make sure the graphics driver is the latest available for your device/os

     

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    June 22, 2022

    Check the system requirement page to make sure all your software/hardware is up to date and meets requirements as well.

    D
    Community Expert
    DaveJCummingsCommunity Expert
    Community Expert
    June 23, 2022

    Exactly.  What device is the OP using with what OS? 

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