Fresco won't open after several tries

[Vilius22596418itgr]

Hi all!

I installed Adobe Fresco last week on my Windows computer. However, whenever I try to open it is says ''files loading'' at first (there are no files to open, because I haven't worked with Fresco yet) and after a while, a pop-up will appear saying ''an error has occured, please restart'', after which the cycle repeats.

From what i read online, it could be lack of acces to cloud storage, but as far as I could tell myself, cloud storage is enabled.

I've tried turning the computer off-and on, updating the and and deleting the app alltogether and reinstalling it, but nothing seems to do the trick. 

[Sjaani]

Check the system requirement page to make sure all your software/hardware is up to date and meets requirements as well.

[DaveJCummings]

Exactly.  What device is the OP using with what OS? 

[FixFresco]

I'm having the same issue as op, creative cloud app states my PC is compatible. I cant even install the previous version, it's crashing. 

PC Specs:

Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 4770729F-5411-48CB-B790-B194A7DBB709
Product ID 00342-23751-22586-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Heres the run-down of what happened when trying to open Fresco:
Clicked the program to open
Program opens, states its loading documents, crashes. (If i tab out to another program, it doesnt load documents until I tab back and will crash again)

Tried updating through CC app ( it was the previous version), stops at 77% and fails

Unninstall through pc settings rather than CC app

Reinstall newest version, same crashing issue.

Try to reinstall previous version but instalation fails again.

I'm an illustrator with clients, I need my app working please!

[Anubhav M]

Hello @FixFresco,

Sorry to hear about this experience and for the late response. I would request you try running Fresco under a different administrator account and share your observations.

Looking forward to your response.

Thanks,

Anubhav

[Chaamundii25224301me6a]

I am having the same issue, it started when I clicked on the shape tool and there was a leaf shape without me selecting it after that when specifically it stopped working.

[Sjaani · Accepted solution]

From what I've seen it tends to be the graphics processor which gives the most grief.

As per the system requirements page.
"Intel, Nvidia, or AMD * GPU with Direct X Feature Level 12.1.

* AMD GPU driver Radeon Software Adrenalin 2020 Edition 20.7.1, Driver Version 20.20.01.08 (Windows Driver Store Version 27.20.2001.8002) and newer is required. Visit https://www.amd.com/en/support  to download."

Most specifically from the above check for DirectX 12.1

Also make sure the graphics driver is the latest available for your device/os

[Anubhav M · Accepted solution]

Hello @Chaamundii25224301me6a,

Sorry to hear about this experience and for the late response. I hope the suggestions shared by Sjaani helped resolve the problem. If not, kindly try running Fresco under a different administrator account and share your observations.

Looking forward to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.