Getting this message: this document does not appear to be a valid psd file fresco

[jenniferr93014318]

Hi, I'm using Fresco on iPad, all of a sudden I can't do anything on it. I decide to restart iPad. Then I can't open my file (in which I have spent all day working on it!) It tells me:

"this document does not appear to be a valid psd file fresco" I was in Fresco though. I wasn't trying to open it in Photoshop. 

Help? Thanks

[jenniferr93014318]

Nevermind, for some reason it started working again

[Anubhav M]

Hello jenniferr93014318,

Glad to hear that the problem was solved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

Thanks,

Anubhav

[Nicola24896800kqk1]

I'm having exactly the same problem on my ipad but it is not working. I can open the file in photoshop, but not fresco. I've opened this file dozens of times in the past. It is not new. Help

[Dani36533522rekm]

hey, i got the same problem here
can they read the last progress that u do at the last time when it started working again?

[Tanaya334370444yo5]

Hi, I am facing the same issue. What can be done? 

[demiladeo63374475 · Accepted solution]

I almost cried when that happened to me but I made a duplicate and was able to open it. Phew! Try that.

[cara_saunders]

This works! 

[Nyasha Chitsiga]

Thank you, It works

[Sierra375956610wsj]

I made the duplicate, but it's still not working. I spent two days on this and it was perfectly fine except for getting kicked out like three times. I don't understand why it's not working please help 

[cara_saunders]

This happened to me two more times before I just quit the app altogether.
Support was zero help too and basically accused me of not saving it. I am
sorry I know the pain!

--

[Carlos25982706cr8n]

Thank you so much for the tip. I did it and saved my work and time. Thank you.

[Nicola24896800kqk1]

I've had the same problem several times and Adobe did come to my rescue, sort of. They haven't solved the issue but I did learn what to do when it happens. If you click on the three little beside the file you can no longer open, a menu comes up. The last item on the menu is View Version History. If you click on it it takes you to a list of the last saved versions. If you click on an earlier one, you may have lost some of your work, but not much. This seems to work. But keep in mind that Fresco only stores the older versions for a period of time. So you have to open and save the older version sooner than later.

So it's not a fix, but a work around. Nicola

[HinoteFiery]

I made a duplicate of the file and was able to access it again, but the huge problem is that lots of progress is gone. Having auto save is nice and all, but it isn't so reliable. Sorry to be so upset about it, but my wrist hurts from drawing so much and losing half of my progress. 😞