• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't create a new document or open an old one in Fresco (Windows 11)

New Here ,
May 11, 2024 May 11, 2024

Copy link to clipboard

Copied

Hello, everyone. I use a lot the Fresco app on iPad mini, but after a few months I installed the Fresco (5.5.0) on my laptop and try to use it – and it won't work. The app opens, but when I try to create a new document or open an old one it crashes.

 

I've already tried to uninstall it, install an old version (5.0.1), reinstall the nvidia driver, restart the computer, delete the app data/temp folder and press “Ctrl + Alt + R” on Adobe Creative Cloud Application to relaunch. 

Anyone have a good tip? 

 

I have an old but relativity good laptop, don’t think that’s about horsepower. Intel(R) Core(TM) i7-9750H, 32BG RAM and enough space on SSD. All others adobe apps are working fine (4k video editing on Premiere and Photoshop, mostly). 

TOPICS
Device

Views

223

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Hello @tdvilela,

We understand that encountering crashes can be frustrating. Would you mind running Fresco under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly submit the crash report using the email address you have used here in the community so we can quickly track it and check with the product team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Hello, I tryed and unfortunatelly the same error happened. I sudmited the crash report.

 

 

 

Thanks,

Thiago

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

Copy link to clipboard

Copied

LATEST

Hello @thiagov88081270,

Sorry for the delayed response. I was unable to locate the crash report that was submitted. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/4exnNC2) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines