I cannot create a new document.

[QUYAN]

I use iPad air3, IOS12.4.1. I cannot create documents after opening fresco. please help me. I have tried reinstalling the app. Also I don't want to upgrade ios13 because it is unstable.

[Sureynot]

I'm having the same issue with an iPad Pro 2nd gen software version 13.1.2. Tried deleting and reinstalling, still had the same problem.

[QUYAN]

I thought it was a problem with my iPad system version. It doesn't look like that.：（

[Sue Garibaldi]

Hi QUYAN.

Sorry things aren't working correctly. A quick question:

When you installed the app and created an account, did you use China as your location?

Please let me know. 

Sue. 

[QUYAN]

you are right! I re-registered the Adobe ID, and I can create files normally after logging in. Thank you for your help. How to modify the country where Adobe ID is located? I want to modify the old ID.

[Sue Garibaldi]

Quyan. 

I'm glad you solved the problem. I don't have access to customer accounts but I don't believe there's any way to adjust the location once it's created. 

Sue. 

[QUYAN]

I need to try to modify the location. Thank you very much for your help.

：）