I opened Adobe Fresco and all my projects are gone D:

New Here ,
Jan 20, 2022 Jan 20, 2022

Copy link to clipboard

Copied

I just opened adobe fresco on my ipad pro 13" and everything is gone! All of my files and projects are gone, not in recently deleted, gone, and my storage is empty. I tried logging out and in again, made sure I was logged into my personal account, rebooting the app etc. but nothing did anything. The Fresco app looks like I just downloaded it for the first time. The missing files also aren't showing up in adobe icloud files. PLEASE tell me that months of work hasn't been deleted without a trace! Any help at all would be so greatly appreciate 😞 

TOPICS
Device , Performance , Tools

Views

37

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 22, 2022 Jan 22, 2022

Copy link to clipboard

Copied

LATEST

Hi @lynneb88209176,

 

Sorry to hear about this. Could you please confirm if you have tried using a student account to log in? Did you re-install Fresco, or did you sync your work to CC? Also, please confirm the exact version of Fresco & iPadOS.

 

Additionally, please check if you are able to locate your files on this website (https://assets.adobe.com/cloud-documents). 

 

Looking Forward to your response.

 

Regards,

Anshul Saini 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines