lost all documents / data after reopening / prompted resigning

[romanviz]

Hi, 

I lost all Fresco created documents / data after reopening Fresco and being prompted to resigning in to my account

I am using Fresco on iPad, storage is not full, I always sign in only by email, no other means activated
instead of my fresco documents - there are now documents from Photoshop
lost files are nowhere to be found on Creative cloud either.

PLEASE HELP 

thanks

[Anubhav M]

Hello @romanviz,

I'm sorry to hear about your experience. Would you mind checking if your files are available online (https://adobe.ly/4fP4Ryw)? If yes, try checking if you might have used a different sign-in account on your iPad or a social sign-in option to see if it helps.

Looking forward to hearing from you.

Anubhav

[romanviz]

HI, 

thank you for your response,

but as I´ve already have said:
1- my documents are not in the cloud (or nowhere to be found)
2 - I ONLY use email and password to sign in 

In the past I used to sign with other (work) accounts (google sign and mail sign) - but I do not see how it would be relevant to my current account (but correct my if I am wrong)

Should I create other sign in options to get my files back? (sounds counterintuitive)

My wild guess is:
1- it was a "bad" Update (=my files are gone forever (fortunately  just a few files) - here my focus is to identify the problem, so it does not repeat)
2- hopefully there was some "sign in bug" which pushed my data somewhere else that it shoud, based on some "old cache"  - but here I am extremely hopeful and out of my element / expertise 
(correct me, I am certainly very very wrong)

Again, thank you for your time

[Nicktendo28]

Oh no. Were you able to get your files back? 

[romanviz]

Hi, 

not yet, 

but I will let you know as it evolves

thanks for your concern