Opening a PSD file into Fresco

Report · Dec 20, 2023

"Channel count not supported.
Please adjust your file to RGB color mode with 3 or 4 channels to open it in Fresco."

Easy, it's already in RGB color mode! And: RGB is only 3 color channels (Red, Green and Blue). What the heck am I missing? Please and thank you.

I would love to use Fresco more but it can be a beast sometimes - mostly on the Tesla-style promises of what it can do. Not sure what the paid version is actually offering.

Report · Dec 21, 2023

Hi @LindseyLind,

I understand the frustration you're experiencing while trying to open a PSD file in Fresco. It seems like you're encountering an issue related to channel count despite having the file in RGB color mode.

To investigate this further and provide a more accurate solution, could you please share the PSD file that's causing the problem? You can upload it to a cloud storage service like Adobe Creative Cloud, Google Drive, or any other platform of your choice and then share the download link with us.

By examining the specific file, we can better understand the issue and provide you with more targeted assistance. I appreciate your cooperation, and we'll do our best to help you with this matter.

Best regards,

Anshul

Report · Jan 02, 2024

I don't have the kind of time others may have to help solve the problem. I moved on to completing the artwork in a different way. I hear that Adobe is going to discontinue linked libraries and cloud services anyway.

I hope Adobe makes whatever their vision is a reality.

Report · Jan 03, 2024

For future reference: Your PSD most likely has an additional channel for a mask or spot color. It's either that or it's the incorrect bit depth.

Report · Jan 12, 2024

I'm having the same issue. File is PSD, RGB, no effects, no masks, no extra channels, 8 bit depth, and it gives me that same error message Lindsay was getting. Any other ideas?

For future reference: Your PSD most likely has an additional channel for a mask or spot color. It's either that or it's the incorrect bit depth.

By @ethanw98327346

Report · Jan 13, 2024

Hello @skallenberger,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Fresco, a sample file (https://adobe.ly/41UdxxH), and a screen recording of the problem (https://adobe.ly/4aW2rfF), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav