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[Performance] Data Loss - Migrate from Adobe Sketch to Adobe Fresco

Community Beginner ,
Dec 24, 2022 Dec 24, 2022

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From Adobe Sketch to Adobe Fresco now all my files are gone!!?? This is the same Apple count I had download Adobe Sketch with, so there is no multiple account issue where I made a mistake and logged into the wrong account. I didn't make this mistake. This is completely Adobe's mistake. It's clear I download adobe application with this Apple account, and when I have it deleted automatically because of adobe fresco coming out, my files are gone. I am a computer tech who helps many companies deal with stuff like this and this is really a waste of my time. Obviously, this is happened to many people because I didn't do anything other than get adobe fresco just like 1 million other people have done . I'm sure. support comes on and tells people they're logged into the wrong account that's not the issue here like I said I've been a computer tech more than half of my life. I did nothing wrong. You guys have a big problem and you keep saying that other people are causing it by not logging in correctly in this and that. Lol 


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Performance , Syncing & Storage

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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<moved from using the community >

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @Kevin276983301k0c,

 

We are sorry to hear about your experience and for the delayed response. I would like to inform you that Adobe Sketch & Fresco are Creative cloud-based apps.

Adobe Sketch has reached EOL, and all the files that got synced to Creative Cloud before its EOL will be recoverable from the assets website. If your file were synced to Creative Cloud, they could be imported into the Fresco app. If they weren't synced, then I am afraid those files cannot be recovered, as the Sketch app is no longer available for download & server are no longer operational for almost a year now.

 

There were some users who reached out to us who used multiple account & login options such as Google/ Adobe/ Apple & Facebook to store their work and recover them by logging into them. That is why the support team suggested it. Also, some people's projects didn't sync to the Creative Cloud because they used cellular data/hotspots instead of Wi-Fi. Some used proxy/ VPN or office Wi-Fi, which restricted the syncing process to Creative Cloud, leading to data loss after the app went EOL.

 

I checked your account (q..........w@privaterelay.appleid.com), and its Quota utilized is 0.023 GB/2 GB.

 

I hope this clarifies! Apologies again for the data loss.

 

Thanks,

Anshul Saini

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