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[Performance] Fresco - Data Loss

Advocate ,
Dec 02, 2022 Dec 02, 2022

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1. I spent about an hour on a project

2. I stopped and went back to the gallery

3. Fresco told me I had to sign in again

4. I have Adobe Account Access and checked my device

5. Account Access did not work

6. I had to check my email for a code.

7. It had not arrived after 5 min. So I sent a new request.

8. It eventually arrived and when I entered it it said invalid code.

9. So I requested another. This process repeated several times until I was locked out.

10. Then another code arrived! So you can see what has been happening.

11. I shut down, restarted everything, waited and started the process all over.

12. This time Adobe Account Access worked.

13. So I went to the gallery AND THE PROJECT I HAD SPENT OVER AN HOUR CREATING DID NOT LOAD INTO THE GALLERY. Add to this the time I wasted trying to sign back in. That is almost two hours of my life I will never get back, and a creative project I will never be able to repeat.

14. SO I WILL NEVER TRUST FRESCO AGAIN.

15. Bye.


[Renamed by Mod]

TOPICS
Activation installation and billing , Performance , Syncing & Storage

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @dv8kiwi,

 

We are sorry to hear about your experience. This is not the experience we want you to have. This generally happens when OS Do not Disturb/ Focus or any mode is active. Also, it can happen due to network/ server delays. I would suggest restarting the system or connecting with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen) for a quick resolution.

 

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks,
Anshul

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