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[Performance] Fresco on Windows - Crash on launch

New Here ,
Dec 07, 2022 Dec 07, 2022

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I'm running Fresco on my Windows x64. I'm also a first-time user; just downloaded the app today and I'm not able to open it long enough to run it or interact with it at all. It immediately crashes after "loading documents" (which there are none because I've never used the app). I have tried uninstalling/reinstalling, updating drivers, restarting, etc. Nothing has worked to resolve this issue. Please help! I am paying for this and it's frustrating that I can't open it long enough to use it.

 

Thanks!


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Activation installation and billing , Performance

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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Argh, that's a pain!
Can you share your computer specs with us, in case it's a computer issue?

Also, check if you are connected with CC (basically connected to internet with your creative cloud active/signed in)

for the specifications: here are the system requirements (scroll down to "windows" and see if it fits.)
https://helpx.adobe.com/uk/fresco/system-requirements.html

You can also check if your billing info on your Adobe account is up to date (right card, right expiration date etc..)
It may sound crazy, but believe me on this last one, I've been there 😁

Hope it gets resolved!

 

 

 

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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I'm sorry to hear that! How much RAM does your device have?

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New Here ,
Dec 09, 2022 Dec 09, 2022

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16 GB overall, with 15.6 usable.

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @Qyrstyn_Art,

 

We are sorry for the crash. There could be multiple reasons behind these crashes. Would you mind sharing the system specs and the DxDiag file? Steps are shared here ( https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d... ).

 

This will help us troubleshoot this issue and help you accordingly.

 

Thanks,

Anshul Saini

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Have you tried updating the software? I believe there has been a new release in the past couple of weeks.

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