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Problème stockage

New Here ,
Jun 25, 2023 Jun 25, 2023

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Je ne sais pas pourquoi mais il n’y a plus d’espace de stockage disponible sur l’application Adobe Fresco (il manque 1,3 Go). J’ai essayé de supprimer plusieurs projets mais rien n’y fait… De plus, je ne peux plus exporter. Que puis-je faire ?

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Device , Syncing & Storage

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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I think I've seen a solution suggesting signing out and back in to the Creative Cloud and Fresco can help clear this up.

Have you tried things like that?

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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Comme l'a suggeré @Sjaani essayez de vous connecter et de vous reconnecter de votre compte Adobe fonctionnes parfois.
Vous pouvez aussi essayer de vous connecter sur votre compte CC via l'app creative cloud

Imaginerie_2-1691503815716.png

 

Imaginerie_1-1691503807025.png

 

 

 

 

et cliquer sur l'icone en forme de nuage en haut a droite: appuyez sur le boutton "pause" attendez quelques minutes, et appuyer sur le boutton play ensuite.
Surtout si vous voyez que l'icone contient un cercle tournant (erreur de synchronisation)

Vous pouvez aussi en profiter pour vérifier les réglages de la synchonisation (roue dentée)
Vous pouvez aussi vérifier le statut de toutes les synchronisations sur l'app Creative Cloud mobile (android, et iOS)

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hello @Matthieu307117181i0h,

 

Sorry to hear about this experience. I hope the suggestions shared by Sjaani and Imagination helped resolve the problem. If not, kindly share more information, like the exact version of Fresco/OS installed, device make/model, and screenshots of the Cloud Storage screen from Fresco and the Device Storage under iOS Settings > General > iPhone/iPad Storage screens if you are on a mobile device or from Settings > System > Storage screen if on Windows, so we can better assist you.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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