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Sometimes I can’t draw on Fresco

New Here ,
Jan 27, 2024 Jan 27, 2024

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When I draw something using images with vector brush tool, it didn't write in a small place. After that, I check if my display broken but it worked properly on the other apps. I don not understand. I am new in this app. So, it did this and I don't understand why it happened. I looked at a few discussion about fresco and they are suggested to use ipad as up to date and pencil's charge must be full. All of them alright but this happened, as I said.

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Device , Tools

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Adobe Employee ,
Jan 27, 2024 Jan 27, 2024

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Hello @selim Emre35070353gvgt,

Sorry to hear about your experience. Are you using Fresco on an iPad? If yes, would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://adobe.ly/42c4457), (https://adobe.ly/3OhNRoY)

 

Also, kindly check if all of your work is synced online (https://adobe.ly/42hE0p3). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If you're using a Windows computer, kindly try to update the OS(https://adobe.ly/3OjCQDO) and Fresco(https://adobe.ly/3OlCkFc) to the latest version to check if it helps. Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4bb8PQm) and share your observations.

 

Additionally, check if all of your work is synced online (https://adobe.ly/42hE0p3). If yes, please try resetting Fresco (https://adobe.ly/3OlgstB...) to check if it helps.

 

If the issue persists, kindly share more details, like the exact version of the OS/Fresco installed, device details (make/model), and a screen recording of the problem so that we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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