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unable to select layers in fresco

New Here ,
Nov 29, 2023 Nov 29, 2023

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hi, i really wanna use fresco but i am unable to select layers at all, i have'nt done anything in the project, just opened it and it doesnt let me use the layers, only make a new one on top of the first one. someone else that has fresco on their tablet has told me they have the same problem on the computer, but the tablet works fine with fresco. does anyone know what  i can do? thanks

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Layers , Performance , Tools

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hi @Shaked33383103b8jn,

 

I'm sorry to hear that you're experiencing issues with selecting layers in Adobe Fresco. Let's try a few troubleshooting steps to address this problem:

  • Close Adobe Fresco and reopen it. Sometimes, issues can be resolved with a simple restart.

  • Ensure that the layers you are trying to select are visible. Click on the eye icon next to each layer in the Layers panel to toggle visibility.
  • Create a new document and see if the issue persists. This helps to identify if the problem is file-specific or a general software issue.

  • Ensure you are using the latest version of Adobe Fresco. You can check for updates through the Creative Cloud desktop app.

    •  

If the problem continues, please provide additional details, such as the operating system you're using, the version of Adobe Fresco, and a screenshot of the layer panel. Additionally, a screen recording of the issue would be helpful for further assistance.

 

I hope we can get this resolved for you soon!

 

Best,

Anshul Saini

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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Sometimes I find if you do a delete on the app and reinstall it it fixes the issues as well.

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