• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Files not downloading?

New Here ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

**I posted this in the wrong forum, but any replies to help this situation is appreciated!**

I recently downloaded Adobe Fresco and after having a few problems signing in due to not being able to have access, I was finally able to get into the app itself and decided to import some of my Adobe Sketch files to Fresco. However, when I chose one of the files to download, I always have this error message popping up: "Something went wrong. Please try again later" after barely having any progress. I tried signing out and re-signing back in, even trying the tutorials before importing my files in, and also re-syncing that same file into Fresco, but no success. I've attached a screenshot of the error. IMG_2584.PNGEarlier my cloud had an error that says "You've been disconnected", but I think that's temporarily gone. 

Views

2.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Mar 31, 2022 Mar 31, 2022

Same issue here nearly one year later than the post above. 

Can you help? 

See screen shot.

IMG_707FCF96E3C4-1.jpeg

Votes

Translate

Translate
Adobe Employee ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Hi Jent

 

I  responded in the Sketch forum but also wanted to post here. 

 

There is urgent Creative Cloud maintenance going on that's affecting all documents stored in the cloud; I believe that's what's affecting your upload.

 

Things  should be working correctly soon.  Sorry for the inconvenience.

 

Sue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2020 Jun 10, 2020

Copy link to clipboard

Copied

Hi there. I just ran into the same Adobe Fresco "Something went wrong. Please try again." issue when attempting to access my files. Some of my files open (all the ones they were worked on in tha week or so). Any update on the fix.

 

Thanks,

Tom

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

Copy link to clipboard

Copied

Hi Tom, 

 

Sorry about the hiccup downloading/opening your files.

If you try again, are you able to download your files now?

 

Regards,

PG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 14, 2021 Mar 14, 2021

Copy link to clipboard

Copied

Hi Pete, I am having the same problem with two files in Fresco. Is there any direct help I can get to troubleshoot?

 

thx,

 

Dietmar

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

Copy link to clipboard

Copied

Dietmar. 

 

Sorry you're unable to open  your documents. 

 

If you're still having trouble opening files, please message us through Fresco's Report A Bug link (App Settings > Help  > Support > Report A Bug) so we can see all of your device information.

 

Also, please provide more details about what's happening and a screenshot of the error message you're seeing so we can better troubleshoot. 

 

Sue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2021 Mar 15, 2021

Copy link to clipboard

Copied

Hi Sue,

Thanks. Upon trying to open the files in the attached image that only show
the cloud (not the green check), I get the error “something went wrong,
please try again.”

I also submitted a bug report. The same happens in creative cloud app. You
can “see” the preview image. Just not open the actual file.

[PII removed by moderator]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2021 Mar 15, 2021

Copy link to clipboard

Copied

Here is the image. 

ECD0F0CE-6645-4DD8-8AA7-54F5C27555EC.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

Copy link to clipboard

Copied

Dietmar. 

 

I see your email and I'm going to respond there. 

 

Sue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 31, 2022 Mar 31, 2022

Copy link to clipboard

Copied

Same issue here nearly one year later than the post above. 

Can you help? 

See screen shot.

IMG_707FCF96E3C4-1.jpeg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

I am having same issue!!  Hopefully get a response.... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

I'm having the same isssue today. Unable to open any files within fresco that have the cloud icon. Can only open files with the green check. I have been trying to find a work around for about 5 hours now. Did anyone receive any helpful feedback on this from Adobe or find a solution themselves?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 15, 2022 Jul 15, 2022

Copy link to clipboard

Copied

LATEST
Seems like maybe a could glitch.
For files that didn’t open, I’ve gone back to the old sketch files and re-transmitted them to Fresco and at times (not all) it works.
Problem for duplicates and if you had a good history with Sketch, there’s a ton of time lost doing this…
Good luck.
Really wish we still had access to Sketch too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines