How to delete Adobe Fresco file from iPad but NOT delete the same file in Creative Cloud?

Community Beginner ,
Oct 09, 2019 Oct 09, 2019

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How do I delete an Adobe Fresco file from my iPad but keep (do not delete) the same file in Adobe Creative Cloud?

 

My iPad (not iCloud; not Creative Cloud) keeps running out of space; so I want to remove the local files, but keep the same files in the cloud. 

 

I was actually able to do this by deleting the entire Fresco app (and all of its data) from my iPad and then reinstall it. That, in and of itself, is not a good user experience; plus that hack “solution” removes all of the user’s application preferences and the user has to deal with the new user on-boarding experience again.  

 

When this happened the first time I lost a large document I spent hours on because the app got hung up after I actually did make room on my iPad. 

 

Please help.  I know this has to be a common problem. 

 

Thank you,

Michelle

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correct answers 1 Correct Answer

Adobe Employee , Oct 14, 2019 Oct 14, 2019
Michelle. One of the engineers suggested this alternative: 1) Go to Cloud Documents organizer and locate the document. 2) Tap the ellipsis icon (...) under the thumnail 3) Tap “Make available offline” 4) After the green mark has appeared for the document, tap on that same ... icon again but his time tap on “Make online-only." 5) Wait for the green mark to change into a cloud icon and give some time for the space taken by the document in the device to be removed. This should create more space o...

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Adobe Employee ,
Oct 10, 2019 Oct 10, 2019

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Michelle. 

 

A couple of things: 

Are you really out of space on your device? You can check this by going to your device Settings > General > iPad Storage. I'm asking because there is a bug that's causing people to get this alert even though they have adequate device storage (I've been told we'll be releasing an update with a fix for this very soon).

 

Since the document is a Cloud Document, if you delete it from your device you will also delete it from Creative Cloud. Are you able to export the drawing as PSD? If you can do that you can export it, then delete the file in Fresco, but still have the PSD that can be reimported if/when you want to work on the drawing again. 

 

Sue. 

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Community Beginner ,
Oct 13, 2019 Oct 13, 2019

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Hi Sue. Thank you for your response.

 

Yes, I’m definitely running out of space on my device. In fact, I frequently check iPad Storage under General Settings. I do this because I’m afraid of Fresco freezing up and losing my work again.

 

I have tried exporting it as a PSD but it takes so long that I haven’t been able to wait until it’s done processing. Deleting the app and then reinstalling it is easier/faster. Actually, as far as I know, Fresco could be hung up on something. It’s difficult to tell if some software is taking a long time to process or if there’s a problem. (This is why, as a UX designer, I advise using a progress bar based on real progress versus a spinning icon.)

 

Again, I appreciate your response. At least I have closure knowing my desired functionality does not exist.  But please add it to the “suggestion box”! 😊

 

Michelle

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Michelle. One of the engineers suggested this alternative: 1) Go to Cloud Documents organizer and locate the document. 2) Tap the ellipsis icon (...) under the thumnail 3) Tap “Make available offline” 4) After the green mark has appeared for the document, tap on that same ... icon again but his time tap on “Make online-only." 5) Wait for the green mark to change into a cloud icon and give some time for the space taken by the document in the device to be removed. This should create more space on the device and at the same time will keep the document in “Cloud Only” mode until you change it again.

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Adobe Community Professional ,
Oct 10, 2019 Oct 10, 2019

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Michelle, I have experienced the same thing. It feels as if Fresco is caching data locally while working on a file. There should be an option in the preferences to clear the cache but there isn't. Many times I have been able to clear enough space to open my file simply by closing down other open apps. 

I also removed a bunch of apps from my iPad that I wasn't using often, just to clear up extra space for Fresco. It isn't the best user experience, but we also have to remember this is the 1.0 release of the app. I'm confident it will get better.

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Community Beginner ,
Oct 13, 2019 Oct 13, 2019

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Hi Theresa. Thanks for your response.

 

I too will close down all other open apps to increase performance. Although I haven’t noticed a difference, I still do it anyway.

 

And I also removed a number of apps from my iPad that were taking up a large amount of space. (It’s so nice that iOS provides space and usage information under iPad Storage.)

 

And then I’ve also gotten into the habit of cleaning up my files: removing unnecessary junk, flattening masks, merging layers ... anything I can think of that might be increasing the file size. I also discovered the other day that if you look at the files in list view (versus the default grid view) you can see how large they are. That is helpful.

 

I’m in software development, so fortunately I know it will get better as Adobe iterates and releases new versions. Besides this space issue, I really enjoy using Fresco. In the meantime, when I run out of space, I will continue deleting the app and then reinstalling it. It’s not ideal, but it does what I want: frees space and doesn’t delete files in the cloud.

 

Thanks again!

Michelle

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Community Beginner ,
Oct 13, 2019 Oct 13, 2019

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Hi Theresa. Thanks for your response. I too will close down all other open apps to increase performance. Although I haven’t noticed a difference, I still do it anyway. And I also removed a number of apps from my iPad that were taking up a large amount of space. (It’s so nice that iOS provides space and usage information under iPad Storage.) And then I’ve also gotten into the habit of cleaning up my files: removing unnecessary junk, flattening masks, merging layers ... anything I can think of that might be increasing the file size. I also discovered the other day that if you look at the files in list view (versus the default grid view) you can see how large they are. That is helpful. I’m in software development, so fortunately I know it will get better as Adobe iterates and releases new versions. Besides this space issue, I really enjoy using Fresco. In the meantime, when I run out of space, I will continue deleting the app and then reinstalling it. It’s not ideal, but it does what I want: frees space and doesn’t delete files in the cloud. Thanks again! Michelle

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Thank you!

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