64-bit version of Photoshop Elements & Premier Elements 13

Question

Yesterday I purchased Adobe Photoshop Elements and Premier Elements 13 at an Office Depot Store.  I was finally able to download and install the Premier Elements.  The Photoshop Elements 13 will download, but it will not install.  Near the end of the 35-minute installation (which I have done 8 times) I get a message saying it will not install and that I need the 64-bit version.  There was not an option for the 32 or 64 bit versions when I made the download.  How can I get the 64-bit version without paying for the product again?

kglad · Accepted Answer

Downloads available:Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3Acrobat: XI, X | 9,8 | 9 standard Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 macPhotoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 macLightroom: 5.7| 5 | 4 | 3Captivate: 8 | 7 | 6 | 5Contribute: CS5 | CS4, CS3Download and installation help for Adobe linksDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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