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Adobe Bridge failing to install

daveg3044529
Community Beginner ,
Sep 15, 2015 Sep 15, 2015

I am trying to install Bridge CC but keep getting the following, Installation failed. Another installer instance is running. Wait for it to finish and try again(36). I have un-installed cloud and reinstalled, after rebooting but still not succeeding. No hair left to pull out?

Any help would be appreciated.

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Creative Cloud
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correct answers 1 Correct answer

daveg3044529
Community Beginner , Sep 16, 2015 Sep 16, 2015

Hi Atul

I have finally managed to get Bridge CC installed following your last instruction.

Many thanks for your help & patience.

Dave.

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 15, 2015 Sep 15, 2015

Please remove Adobe Application Manager using cleaner tool and try to install Bridge CC.

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daveg3044529
Community Beginner ,
Sep 15, 2015 Sep 15, 2015
In Response To Atul_Saini

Hi Atul

I have carried out your instructions but still having the same problem, after downloading it starts install and gets to 42% and error message appears.

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 15, 2015 Sep 15, 2015
In Response To daveg3044529

Please tell us which OS version are you using. Kindly clear your temp folder %temp%(windows) /tmp(mac) and start the installation.

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daveg3044529
Community Beginner ,
Sep 15, 2015 Sep 15, 2015
In Response To Atul_Saini

Hi Atul

I have deleted my temp folder but still not installing. My O/S is windows 10.

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 15, 2015 Sep 15, 2015
In Response To daveg3044529

Please try Creative Cloud Help / Troubleshoot install issues with log files | CC

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daveg3044529
Community Beginner ,
Sep 15, 2015 Sep 15, 2015
In Response To Atul_Saini

I have copied the results of the log file, hope this helps?

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | -------------------------------------- Summary --------------------------------------

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 |  - 0 fatal error(s), 1 error(s)

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | Win OS version: 10.0.0.0 64 bit Type: 1

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 |

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | ERROR: DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 |

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | Please search the above error string(s) to find when the error occurred.

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | These errors resulted in installer Exit Code mentioned below.

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | -------------------------------------------------------------------------------------

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 |

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | Exit Code: 36 - Another MSI installation is already in progress.

09/15/15 09:21:36:112 | [INFO] |  | OOBE | DE |  |  |  | 9348 | Please see specific errors for troubleshooting. For example, ERROR: DW069 ...

09/15/15 09:52:03:486 | [INFO] |  | OOBE | DE |  |  |  | 10696 | ::START TIMER:: [Total Timer]

09/15/15 09:52:03:486 | [INFO] |  | OOBE | DE |  |  |  | 10696 | CHECK: Single instance running

09/15/15 09:52:03:486 | [INFO] |  | OOBE | DE |  |  |  | 10696 | CHECK : Credentials

09/15/15 09:52:03:486 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Load Deployment File

09/15/15 09:52:03:487 | [INFO] |  | OOBE | DE |  |  |  | 10696 | CHECK : Another Native OS installer already running

09/15/15 09:52:03:487 | [ERROR] |  | OOBE | DE |  |  |  | 10696 | DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 09:52:03:487 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Create Required Folders

09/15/15 09:52:03:487 | [INFO] |  | OOBE | DE |  |  |  | 10696 | :: END TIMER :: [Total Timer] took 1.7119 milliseconds (0.0017119 seconds) DTR = 2336.58 KBPS (2.28182 MBPS)

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 | -------------------------------------- Summary --------------------------------------

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 |  - 0 fatal error(s), 1 error(s)

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Win OS version: 10.0.0.0 64 bit Type: 1

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 |

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 | ERROR: DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 |

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Please search the above error string(s) to find when the error occurred.

09/15/15 09:52:04:497 | [INFO] |  | OOBE | DE |  |  |  | 10696 | These errors resulted in installer Exit Code mentioned below.

09/15/15 09:52:04:498 | [INFO] |  | OOBE | DE |  |  |  | 10696 | -------------------------------------------------------------------------------------

09/15/15 09:52:04:498 | [INFO] |  | OOBE | DE |  |  |  | 10696 |

09/15/15 09:52:04:498 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Exit Code: 36 - Another MSI installation is already in progress.

09/15/15 09:52:04:498 | [INFO] |  | OOBE | DE |  |  |  | 10696 | Please see specific errors for troubleshooting. For example, ERROR: DW069 ...

09/15/15 11:47:23:020 | [INFO] |  | OOBE | DE |  |  |  | 4832 | ::START TIMER:: [Total Timer]

09/15/15 11:47:23:020 | [INFO] |  | OOBE | DE |  |  |  | 4832 | CHECK: Single instance running

09/15/15 11:47:23:020 | [INFO] |  | OOBE | DE |  |  |  | 4832 | CHECK : Credentials

09/15/15 11:47:23:020 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Load Deployment File

09/15/15 11:47:23:021 | [INFO] |  | OOBE | DE |  |  |  | 4832 | CHECK : Another Native OS installer already running

09/15/15 11:47:23:022 | [ERROR] |  | OOBE | DE |  |  |  | 4832 | DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 11:47:23:022 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Create Required Folders

09/15/15 11:47:23:022 | [INFO] |  | OOBE | DE |  |  |  | 4832 | :: END TIMER :: [Total Timer] took 2.19301 milliseconds (0.00219301 seconds) DTR = 1823.98 KBPS (1.78123 MBPS)

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | -------------------------------------- Summary --------------------------------------

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 |  - 0 fatal error(s), 1 error(s)

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Win OS version: 10.0.0.0 64 bit Type: 1

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 |

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | ERROR: DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 |

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Please search the above error string(s) to find when the error occurred.

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | These errors resulted in installer Exit Code mentioned below.

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | -------------------------------------------------------------------------------------

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 |

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Exit Code: 36 - Another MSI installation is already in progress.

09/15/15 11:47:24:031 | [INFO] |  | OOBE | DE |  |  |  | 4832 | Please see specific errors for troubleshooting. For example, ERROR: DW069 ...

09/15/15 12:09:24:911 | [INFO] |  | OOBE | DE |  |  |  | 7556 | ::START TIMER:: [Total Timer]

09/15/15 12:09:24:911 | [INFO] |  | OOBE | DE |  |  |  | 7556 | CHECK: Single instance running

09/15/15 12:09:24:911 | [INFO] |  | OOBE | DE |  |  |  | 7556 | CHECK : Credentials

09/15/15 12:09:24:911 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Load Deployment File

09/15/15 12:09:24:912 | [INFO] |  | OOBE | DE |  |  |  | 7556 | CHECK : Another Native OS installer already running

09/15/15 12:09:24:912 | [ERROR] |  | OOBE | DE |  |  |  | 7556 | DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 12:09:24:912 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Create Required Folders

09/15/15 12:09:24:912 | [INFO] |  | OOBE | DE |  |  |  | 7556 | :: END TIMER :: [Total Timer] took 1.72302 milliseconds (0.00172302 seconds) DTR = 2321.5 KBPS (2.26709 MBPS)

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 | -------------------------------------- Summary --------------------------------------

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 |  - 0 fatal error(s), 1 error(s)

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Win OS version: 10.0.0.0 64 bit Type: 1

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 |

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 | ERROR: DW069: Another MSI installation is already in progress.

Please complete that installation before running this one.

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 |

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Please search the above error string(s) to find when the error occurred.

09/15/15 12:09:25:922 | [INFO] |  | OOBE | DE |  |  |  | 7556 | These errors resulted in installer Exit Code mentioned below.

09/15/15 12:09:25:923 | [INFO] |  | OOBE | DE |  |  |  | 7556 | -------------------------------------------------------------------------------------

09/15/15 12:09:25:923 | [INFO] |  | OOBE | DE |  |  |  | 7556 |

09/15/15 12:09:25:923 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Exit Code: 36 - Another MSI installation is already in progress.

09/15/15 12:09:25:923 | [INFO] |  | OOBE | DE |  |  |  | 7556 | Please see specific errors for troubleshooting. For example, ERROR: DW069 ...

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 15, 2015 Sep 15, 2015
In Response To daveg3044529

Please open task manager and close all the process named as Msiexec from there and reinstall bridge.

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daveg3044529
Community Beginner ,
Sep 15, 2015 Sep 15, 2015
In Response To Atul_Saini

Followed your instruction but could not find Msiexec in services. Am I looking in right section of task manager. Getting tired/fed up trying to sort?

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 15, 2015 Sep 15, 2015
In Response To daveg3044529

Please restart your machine and try to install it. If that doesn't work please try to create a new admin user account and try to install it.

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daveg3044529
Community Beginner ,
Sep 16, 2015 Sep 16, 2015
In Response To Atul_Saini

Hi Atul

I have finally managed to get Bridge CC installed following your last instruction.

Many thanks for your help & patience.

Dave.

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Atul_Saini Adobe Employee
Adobe Employee ,
Sep 16, 2015 Sep 16, 2015
LATEST
In Response To daveg3044529

You are welcome!

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