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Answered

Adobe CC apps and MacOS Catalina (What's broken? What's not?)

Forum|Forum|6 years ago
June 7, 2019
39 replies
92472 views

Has anyone installed the Beta 1 of MacOS 10.15 (Catalina) and tried to use Creative Cloud applications?

If so, which Creative Cloud applications/features work and which ones do not?

Please note: this is not a question about Adobe Creative Cloud support of MacOS 10.15 Catalina (which is distinctly different from whether or not applications or features work).

This is also not a criticism of the Adobe teams; even with early access to new versions of MacOS (which the Adobe dev teams may not have), compatibility updates take a long time.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Thank you, everyone, for your interest in 64-bit support for Adobe applications that are included with a Creative Cloud membership. Since this discussion was last active additional information has become available. Please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for important information both before and after upgrading to macOS 10.15 and later.

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joev90106300

Participating Frequently

I uninstalled Premiere Pro and Audition, reinstalled latest versions, got them to talk to one another one time and now Catalina has got me stifled again by not properly opening Audition within PP. Any new ideas since I last asked for help in November?

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jkinsman

Inspiring

Beware that what they don't tell you is that while the new CC apps work on catalina, once you open a file with the new versions of the CC apps, you do not have backward compatibility.

No sharing files with anyone that is on an older mac.

Nancy OShea

Community Expert

That depends on which applications & files you use. Dreamweaver is backwards compatible. HTML, CSS and JavaScript files will open in any version that your OS supports.

Nancy O'Shea— Product User & Community Expert

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wheel264

Inspiring

the Nov 4 link is very helpful. Thank you. It seems relative minor issues, but still a pain for whomever encoutners them. I have the Adobe CC subscription, so my Lightroom Classis, Photoshop, Adobe Bridge, Adobe RAW and Acrobat Pro DC are up to date. But when I look Apple System information --> Legacy software, ie, 32 bit, I find 3 entries, all from Adobe. images below. BUT when I look closely, these seem to NOT have been used for months?? is this just outdated software that did not get removed with more recent upgrade/installs?? Will they be a problems?. How do I get rid of them before upgrading.

thank you for any help.

Jeffrey_A_Wright

Community Manager

Wheel264, if you did not uninstall the 32-bit components, before upgrading to macOS 10.15, then you will need to download and run the CC Cleaner Tool as discussed in https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.

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wheel264

Inspiring

Jeff, thank you for the info. I have not installed macOS 10.15 as I couldn't afford to break Photoshop and Lightroom. I don't know how to find and uninstall the 32 bit apps. I guess that is between me and Apple, but if you have any suggestions, they would be much appreciated. I saw a link to the CC cleaner tool, before. It looks like I have to remove Creative cloud, before running it? will it give me a choice of only removing the 32 bit apps, or is it smart enought to remove only what Adobe isn't currently using?

thank you

Jeffrey_A_Wright

Correct answer

Community Manager

Thank you, everyone, for your interest in 64-bit support for Adobe applications that are included with a Creative Cloud membership. Since this discussion was last active additional information has become available. Please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for important information both before and after upgrading to macOS 10.15 and later.

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benjaminj43582167

Participant

Hi, I am having same issue with Photoshop (manualy have to change the format, but my main concern is about my Macbook Pro gets frozen or restarted every time when I am working in InDesign or Illustrator and do just basic steps, zooming or copy and paste. I updated the system yesterday to Catalina, so I am not sure if there can be any connection with this error. After calling Apple service and visiting the store, there is nothing wrong with the machine, so I assumed there has to be some bug in applications. I was just expecting it will go faster and I am very disapponted and it is also very annoying to restart it twice per day if it already has not restarted on its own. Before Catalina it was doing the same, so I uninstalled and installed again all programmes. As I use apllications every day for work I really need to find the solution or fix the issue asap. Does anyone has the same experience?

eleanors56065527

Participant

My photoshop is crashing constantly, my biggest issue is it won't save out my files. It times out around 20% and never saves them, which is the worst possible scenario ever. I don't know what to do as I have already lost so much work. Also having it time out when I first open photoshop sometimes it won't even open. I keep uninstalling and reinstalling older versions to try and find something that will work. Really frustrating paying so much a month for something and not even being able to properly use it.

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raymew

Participating Frequently

Yes, I totally sympathize. I was using photoshop a lot and since upgrading to Catalina, I cannot do hardly anything on it without it crashing. Am so disappointed in this, I pay a subscription for this and Illustrator and not once have Adobe actually emailed me with an apology or an update to when it will be fixed

eleanors56065527

Participant

It's a nightmare. I hope they do an update soon as it's unusable. I save out most of my work on en external drive as I use large files. I have been saving them to my laptop and transferring them to my drive afterwards which seems to stop some of the crashing... or its just luck. But if your using an external drive maybe try that. Good luck 🙂

dnal

Participant

Since I upgraded to MacOS Catalina my photoshop will not change a jpeg to a tiff or tiff to jpeg or pdf to either one. I have to go to my preview app and export and then take it into photoshop and "flatten" the file and then save to what I want it to be. Has anyone else had this problem. Help would be greatly appreciated.

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michaelendy

Participant

UPDATE WITH WORK-AROUND: I am running the current cloud version of Adobe CS on a 2019 MacBook Pro which I stupidly upgraded to Catalina 10.15. My issues with Adobe software persist, but only in two functions: Save As & Export. I have found a work-around: by manually changing the currently default .tif suffix in the Save As pane to .jpg I can make it output a jpeg. Another option is to duplicate the file on the desktop and change it’s suffix (example: if I want to make a PDF from an Illustrator file, I can highlight the .ai suffix in the file name and re-type it to read .pdf). Not great, but it is keeping my workflow from tanking, which as a professional user is crucial to my business.

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raymew

Participating Frequently

I can't use either Photoshop or Illustrator. Am getting quite frustrated.

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guilhermegpt

Participant

Have they given a deadline about solving the issue to be able to download and install Adobe Pro for Mac Catalina? I am really pissed with this.