Skip to main content
M
marks22777771
Participant
January 13, 2017
Answered

Adobe Creative Cloud Double Billing me

  • January 13, 2017
  • 2 replies
  • 2012 views

I don't know how this happened but I logged in on two separate occasions on the same machine and each time was ask to confirm my subscribtion and input my card details. When I looked at my order history I discovered that Adobe has in fact billed me TWICE for the same product (Creative Cloud) on the same machine (1 seat). How can I get a refund for the money I have double payed to adobe?

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

W
William Levasseur
Participating Frequently
June 29, 2017

I have the same issue.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2017

recontact.

scottsville
scottsville
Participant
July 20, 2017

I have the same issue. I don't see how to contact Adobe. Do you have that info?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 13, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

M
marks22777771Author
Participant
January 13, 2017

I used Adobe support to contact Adobe on January 9th. They said I should receive an email from them in 2 business days and I still have not received any information from them.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 13, 2017

recontact.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices