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Adobe Creative Cloud Double Charging

New Here ,
Oct 03, 2018 Oct 03, 2018

Just discovered Adobe has been charging me twice for over a year and I can't seem to get any answers how this happened over the phone. I signed up for a single account and have no idea how two different charges would be able to come out of my account without consent. Absolutely crazy.

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2018 Oct 04, 2018

Hi there

It appears that you have 2 subscriptions under 2 different Adobe IDs.  I see you have contacted our support team who will assist further with this issue.

Kind regards

Bev

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018
LATEST

Hi there

It appears that you have 2 subscriptions under 2 different Adobe IDs.  I see you have contacted our support team who will assist further with this issue.

Kind regards

Bev

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines