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Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged.

Forum|Forum|9 years ago
December 30, 2016
4 replies
2069 views

After the last update on my Mac the Creative Cloud coming with the following error:

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.

Following this, nothing improved. I try to uninstall the Creative Cloud but I got this message:

Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

As you can see I am stuck and, to be honest, I am really busy. I can't really afford to uninstall all apps because I will lose all my settings and have to start again.

Can anyone, please give me a solution. I am using mac OS Sierra

Thank you

This topic has been closed for replies.

Correct answer David__B

We now have this kb article which goes through some possible solutions to the issue:
Error: "Adobe Creative Cloud is needed to resolve this problem"

Like Kglad mentions, if you're unable to resolve the issue using the kb article, please contact and work with our support directly and they can also assist in resolving it.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

David__BCorrect answer

Adobe Employee

We now have this kb article which goes through some possible solutions to the issue:
Error: "Adobe Creative Cloud is needed to resolve this problem"

Like Kglad mentions, if you're unable to resolve the issue using the kb article, please contact and work with our support directly and they can also assist in resolving it.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Georgi PetrovAuthor

Participating Frequently

After using the link from kglad i open chat with technical support. I did share my screen and they fix the issue in less than 10 minutes. All working now perfect.

Thanks

kglad

Community Expert

you're welcome.

do you know what they did to fix the problem?

kglad

Community Expert

Thanks

I don't think our engineering has fixed it yet. My understanding is the last Creative Cloud app update didn't install correctly on some systems based on how the Adobe Application Manager was installed previously, this in turn affects how data gets created in the OOBE folder. My understanding is it will be fully addressed in the next Creative Cloud app update, where any systems that wouldn't have been updated correctly, now will going forward.

(thank you!)

Georgi PetrovAuthor

Participating Frequently

I don't have an issue with any of the applications, only with Creative Cloud itself. My apps and library work perfectly. I will try to contact adobe with the link you send and see if this could be fixed.

For now, I am keeping this open.

kglad

Community Expert

Error: "Adobe Creative Cloud is needed to resolve this problem."

E

eric-ie

Participant

I tried that first. No luck.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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