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Q
quinnw12102215
Inspiring
August 17, 2015
Answered

Adobe Creative Cloud on Windows 10 64 bit Install Loop

  • August 17, 2015
  • 2 replies
  • 8282 views

I have been running Adobe Creative Cloud for about four months on Windows 7 64 bit. I upgraded to Windows 10 two weeks ago. This morning when I logged on the Adobe Creative Cloud app pop up window indicated something had gone wrong and some files needed to be fixed. It game me two options, one to exit and one to download the Adobe Creative Cloud app again. I chose to download the app again. I clicked that and it took me to the Adobe web page to download the app. I downloaded the app. I ran the app. It came up with the same window again to download the app or exit. I tried to exit but it does just that, exits and nothing. I've tried the download and install many times and it just loops back. But the install doesn't appear to actually run at all, it just generates the pop up again to download. I wanted to try uninstalling the Adobe Creative Cloud app but it wants me to first uninstall all the Adobe cloud apps I have. That's a bunch of work and time wasted for me. So I'm looking for a better solution. What's up with that?

This topic has been closed for replies.
Correct answer quinnw12102215

Well basically what that link instructs me to do is the same thing I really didn't want to have to go through. Uninstall all adobe apps then uninstall the cloud manager app. It's a lot of work and time consuming. If a single file is causing the issue then the app needs to have the ability to self heal, self repair without the user having to go through an entire lengthy process like this. Just have the cloud app perform a self repair of the files. I mean, it's already smart enough to tell me it has encountered a problem.

2 replies

Pattie-F
Pattie-F
Legend
August 18, 2015

moved to Creative Cloud Download & Install

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    August 17, 2015

    Hi,

    Try using the Adobe Cleaner tool  :- Uninstall or remove Adobe Creative Cloud apps

    And use the link for download :- Creative Cloud Help | Creative Cloud for desktop.

    Hope this helps !!!

      Q
      quinnw12102215AuthorCorrect answer
      Inspiring
      August 18, 2015

      Well basically what that link instructs me to do is the same thing I really didn't want to have to go through. Uninstall all adobe apps then uninstall the cloud manager app. It's a lot of work and time consuming. If a single file is causing the issue then the app needs to have the ability to self heal, self repair without the user having to go through an entire lengthy process like this. Just have the cloud app perform a self repair of the files. I mean, it's already smart enough to tell me it has encountered a problem.

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