Skip to main content
Participant
April 30, 2012
Answered

Adobe Download Assistant Trouble

  • April 30, 2012
  • 1 reply
  • 5111 views

Im trying to download an Adobe product.  The problem is the program is installed through the Adobe Download Assistant.  Whenever I click on the .exe to download the assistant I hit "Run" and then nothing happens after that.  Any help would be appreciated.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I looked through that troubleshooting guide and it said first thing I should do is try to uninstall and reinstall.  I figured out I did have Adobe AIR downloaded for the latest version.  So when I try to uninstall basically the same thing happens.  I click uninstall on the control panel nothing happens even after waiting so I go to hit uninstall again and it says I have to wait for the program to finish uninstalling.  So then like last time I went into my task manager and there again is a process running but not doing anything this time it was "Adobe AIR Installer".


Interesting will you can also try to initiate a direct download by following the steps listed in http://forums.adobe.com/thread/981369.  Perhaps you have security software or a software firewall which is interferring with the Adobe Download Assistant.

1 reply

Mylenium
Legend
April 30, 2012

Im trying to download an Adobe product.

And which one? Onto what computer using what browser? you need to be more specific. People cannotr help you without getting some proper information.

Mylenium

DwyaaAuthor
Participant
April 30, 2012

Im trying to download Adobe Premiere Pro.  I have a MSI laptop running windows 7 and it is a 64 bit computer.  I use google chrome as a browser but can use almost any.

Jeffrey_A_Wright
Community Manager
Community Manager
April 30, 2012

Do you receive an error message?  Are you able to open the Adobe Download Assistant?  Perhaps you should try a different browser and see if you have the same difficulty?