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dallas1979
Participant
June 7, 2015
Answered

adobe flash cs4

  • June 7, 2015
  • 1 reply
  • 1614 views

Hi, When I attempt to open Flash on my PC I receive the following message "The application Adobe Flash CS4 has unexpectedly quit".  I uninstalled all of Creative Suite 4 and reinstalled using the disks from my Creative Suite pack and the serial code.  During the installation an error occured whilst Flash was being installed and I'm receiving the same message when I attempt to open.  I'm using Windows 7 on a Desktop PC. 

This topic has been closed for replies.
Correct answer kglad

uninstall, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall.

if you see an error during installation, take a screenshot and attach it, if it's in english.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 7, 2015

uninstall, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall.

if you see an error during installation, take a screenshot and attach it, if it's in english.

D
dallas1979Author
Participant
June 13, 2015

Hi,

I followed your instructions re. CC Cleaner Tool removal and upon reviewing the cleaner tool log there are several lines with failed to remove (see attached).  Please advise.

thanks,

Michael

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 13, 2015

did you uninstall first, then restart your computer, clean, restart your computer and then reinstall?

if no, do so.

if yes, did you see an error during reinstallation?

if yes, what?

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