adobe flash cs4

[dallas1979]

Hi, When I attempt to open Flash on my PC I receive the following message "The application Adobe Flash CS4 has unexpectedly quit".  I uninstalled all of Creative Suite 4 and reinstalled using the disks from my Creative Suite pack and the serial code.  During the installation an error occured whilst Flash was being installed and I'm receiving the same message when I attempt to open.  I'm using Windows 7 on a Desktop PC. 

[kglad · Accepted solution]

uninstall, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall.

if you see an error during installation, take a screenshot and attach it, if it's in english.

[dallas1979]

Hi,

I followed your instructions re. CC Cleaner Tool removal and upon reviewing the cleaner tool log there are several lines with failed to remove (see attached).  Please advise.

thanks,

Michael

[kglad]

did you uninstall first, then restart your computer, clean, restart your computer and then reinstall?

if no, do so.

if yes, did you see an error during reinstallation?

if yes, what?

[dallas1979]

I'll try that now and let you know how I got on.

Regards,

Michael

[dallas1979]

Tried to reinstall.  Same error message during installation, same error message on completion and same error message when I try to open Flash (see images attached). Can anyone in Adobe help solve this issue?

[kglad]

check your log files for more error info, Installation and launch log errors | CS5, CS5.5, CS6, CC

[dallas1979]

Great stuff, just send me to a link.  Many thanks for your help

[kglad]

i can't see your computer so you need to read and follow those directions to get more help.  you can open the log file in a text editor and search for "ERROR". 

copy and paste the first 5 or 10 lines where ERROR first appears in the log.