Adobe Installer Canceling Download for too long

[AleVF]

Hi,

I tried to download InDesign and since it got stuck on 5% for 20 min I canceled the installation. It has though been CANCELING FOR THE LAST 2 HOURS. I cant sign out of the installer, nor run the Creative Cloud cleaner. Can someone help me?

Best,

Alejandra

Update: Downloaded the InDesign and Illustrator 64bit version from the following link: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html, after deinstalling Adobe Cloud. Got ID and AI on my computer. Good news only that the Installer installed itself on its own while installing ID and now it shows me I have two versions for ID and two versions for AI now? Is it taking twice as much space on my computer now? Any help from the community is much appreciated.

[Jeffrey_A_Wright]

AleVF, when you downloaded the installation files for InDesign and Illustrator was the download speed faster?  

You can use the process listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove any unwanted versions of Adobe CC applications.

[AleVF]

Hi Jeff,

yes, the download was way faster than with the installer.

I tried what you said and I had two versions initially (two for ID, two for AI) – one had a little label which said "new" and the other had a version something in grey italics next to the name of the software. When I uninstalled the one I presumed was the oldest, both softwares uninstalled. I am reinstalling now through the cloud, hopefully it will only show one illustrator.

thank you for your help.

*Edit: it got stuck on 31% for more than half an hour. There is something wrong with the installer/cloud..