Participant

Question

Adobe keeps charging me for a product I do not have

Forum|Forum|7 years ago
January 11, 2019
2 replies
1307 views

When I started college, I purchased the full creative cloud suite. So far, I have not recieved any messages about expiration and in my desktop computer I'm still able to use my programs, but I recently bought a laptop and I tried downloading the apps I purchased (apps that are still being charged to my credit card account) yet it seems like I cannot download them because "I have not yet bought the suite". It is extremely frustrating because I've been paying 50 dollars every month in order to use the suite and now I cannot use it but I'm still being charged full price and I'm expected to buy the suite AGAIN if I want to use the apps again.

This topic has been closed for replies.

Nancy OShea

Community Expert

I wouldn't be surprised if you have more than one Adobe ID and password. Perhaps you used another e-mail address when you were a student. At any rate, you must reach out to Customer Care to resolve your billing issues. Nobody here can help you. See link below.

Contact Customer Care

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

First, go to https://accounts.adobe.com/ to verify your subscription

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

Contact support (this is a public forum) if the above does not help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

G

giorgiof21314771Author

Participant

I have done this many times and my account shows that I do not currently have a subscription, but I keep getting charged, it has been almost 2 months.

Abambo

Community Expert

Did you read the answer completly? Contact Customer Care was the solution if all the different other solution suggestion do not work.

ABAMBO | Hard- and Software Engineer | Photographer

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