Adobe Overcharging Sales Tax in Canada

I believe I'm having the same issue. I originally set up my Adobe account in 2014 with a New York state billing address. I moved to Hawaiʻi in 2021 and updated my payment method and billing address to a Hawaiʻi state one a couple years ago. I just realized that I'm still being charged an 8.88% tax rate which is reflective of New York's "Sales and Use Tax of 8.875 percent" but NOT Hawaiʻi's which should be 4 - 4.712%. I just talked to Customer Support on the phone and they said that whatever Tax Rate is on the invoice should be correct since the system auto-generates this based on the state in the billing address. I believe this is still incorrect. There also was a glitch when I downloaded a couple of my invoice PDFs and saw that the billing address on the invoices was my Hawaiʻi address but instead of the correct city in Hawaiʻi, it listed "New York, HI". Then, I updated my payment method to a different card (another one with a Hawaiʻi billing address, same as the previous payment method, just different debit card) and then downloaded the same invoice PDFs again, and the billing addresses were all changed to only consist of the Hawaiʻi state abbreviation and Hawaiʻi zip code. This doesn't make sense and seems to be a glitchy that makes me skeptical about the tax rate not being updated by the system correctly. I'm incorrectly being overcharged.

There are serious law about fraudulent overcharge taxes in Canada. The solution is (of course, like always) not Contact Customer care but make a complaint at Canada revenue-agency.

There's a lot of people unhappy with Adobe here, and  some who do intellectual gymnastics to not admit it.

There is only one solution to this:

Contact Customer Care